On the shelf and warehouse items are items that ship in 1 to 2 business days. Orders for these items can be canceled with a full refund issued, as long as the item has not been shipped. Once an item has shipped, the Return Policy applies.
Custom items can be canceled within 48 hours of when the order was placed, and a full refund will be issued. After the initial 48 hours and before shipment, items can still be canceled and refunded, but the refund will be reduced by 20% of the item's original purchase price, due to process interruptions and used materials.