Return Policy
Our return policy varies depending on the type of product you purchase. The below policies are for items you wish to return new and unused. We do not accept returns of used items. For details regarding warranty issues, see our Limited Lifetime Warranty.
Stock items and warehouse items ship in 2-6 business days, and can be returned for a full refund within 30 days of shipping. Items must be new and unused, with any included tags still attached. Any items with visible signs of use, or noticeable odors, will not be accepted. You must fill out the return form attached to your “Order History” on your profile page. All approved items must be shipped within 7 business days of receiving return approval. The customer is responsible for any shipping expenses involved. Refunds are given in the original method of payment.
Custom products can be returned within 30 days of shipping, and will be charged 20% of the item's original purchase price, as a restocking fee. Items must be new and unused, with any included tags still attached. Any items with visible signs of use, or noticeable odors, will not be accepted. You must fill out the return form attached to your “Order History” on your profile page. All approved items must be shipped within 7 business days of receiving return approval. The customer is responsible for any shipping expenses involved. Refunds are given in the original method of payment.
Exchanges
Items can be exchanged for a different item within 30 days of shipping. Items must be new and unused, with any included tags still attached. Any items with visible signs of use, or noticeable odors will not be accepted. You must fill out the return form attached to your “Order History” on your profile page. From there, select that you would like to receive an exchange for the returned item, rather than a full refund. All approved items must be shipped within 7 business days of receiving exchange approval. The customer is responsible for any shipping expenses involved.
If your exchange is time sensitive, please express this in the attached message with your exchange. We will be able to start building your product only after receiving verification via tracking number that the product is on its way back to us. Exchanged items will not be shipped to you until we receive and inspect the returned item. It is not guaranteed that products will be produced or delivered by specific timelines, but we will do our best to accommodate your situation.
For Exchanges where the new item costs more than the original item, you will be invoiced for the difference. For Exchanges where the new item costs less than the original item, you will be refunded the difference. For Exchanges where the new item is the same price, no action is needed. Refunds are given in the original method of payment.
*Please note that an exchange involving a custom item will still be subject to a 20% restocking fee.