We will repair or replace, at our option, any damaged product covered by our Limited Lifetime Warranty, free of charge. If we determine the warrantied item is irreparable, we will replace it with the same, or similar, item at our discretion. If we cannot repair or replace the warrantied item, we will issue you a refund for the original purchase price or the last known price if the purchase price cannot be determined. If a refund is issued more than 60 days from the original order date, you may be required to set up a PayPal account to receive the funds.
When you have an item that needs repair, contact us and send pictures of the issue. We'll do our best to assess the damage and determine if this is something you can easily do at home, or it's something we need to do in our shop. It's rare, but sometimes a product can't be repaired because of extreme damage.
Repairs for damages outside of our Limited Lifetime Warranty incur a base charge of $25, which covers the 30 minutes of work, most materials, and return shipping back to you. Most repairs are able to be completed within the first 30 minutes. If the repair takes longer than 30 minutes, you will be charged $10 for each additional 30 minutes of repair time. Repair charges are billed to you via PayPal invoice. You are responsible for shipping your item to us.
You must contact our customer service team to receive repair approval and instructions prior to shipping any items to us for repair. When sending an item in, include a note detailing the work to be done and include your name, order number, email address, and the address where you'd like to receive the repaired item.
Items sent in for repair must be reasonably clean. If we determine that an item is too dirty to handle or repair, we will send it back.