How long will it take for my order to ship?
In-stock items typically ship within 1-2 business days. Made-to-order items have varying build times according to the number of orders we’re currently receiving, so be sure to check the product page of the specific item you’re ordering. Try to plan ahead; if you’re purchasing for a trip on a popular holiday weekend, there’s a good chance a lot of other people are too.
What services do you use for shipping?
We ship with UPS Free Shipping (1 - 5 day domestic shipping), UPS Standard Shipping to Canada, and UPS Worldwide Expedited for international orders. Delivery time for international orders typically takes 3 to 5 days, though this can vary depending on the time spent in customs processing in your country, which is beyond our control.
Do you ship internationally?
Yes! We use flat rate $20 shipping to Canada, and $36 flat rate shipping to the rest of the world. Customers are responsible for any import duties, taxes or fees. Deliveries to Russia are only able to ship to businesses. Please take note of this for any packages entering Russia and make sure to provide a business address.
Will I receive an email when my order ships?
Yes, as soon as the quilt ships an email automatically goes out including the UPS tracking number. Be aware that it can sometimes take half a day or so for the tracking number to start showing updates. You can also sign up for UPS MyChoice to have more control over your UPS packages.
What does the order status, “Awaiting Fulfillment” mean?
This means your order is received and is either in production or being prepared for shipping. You’re welcome to contact us to verify the approximate shipping date.
How do we get in touch with you?
If you aren't finding the information you need, contact us! Below is a list of ways to get in touch with us. Submitting a request or emailing is the best way, however, if you need some extra help, please contact us in whatever way is most convenient for you.
Submit A Request: The submit a request page is the best way to contact us as it sends an email directly to our customer service team, however, this page also has our phone number.
Live Chat: Use the web widget and search for your answer, if your answer does not come up, Live Chat will pop up for you. If on your support page, Live Chat will be in the bottom left hand corner of your browser.