Stock and warehouse items are items that ship in 1 to 2 business days. Orders for these items can be canceled with a full refund issued, as long as the item has not been shipped. Once an item has shipped, the Return Policy applies.
Custom items can be canceled or changed, and you can receive a full refund if the request is received prior to the start of production. Production start times are variable, so you will need to contact our customer service department to determine the status of your order; they will be happy to assist you in this process. Any orders that have been started, may still be cancelled or changed, but are subject to a 20% fee to cover lost time and materials.
If you'd like to change your order, reach out to customer service, and we'll assist you.